FAQ
Are the earrings suitable for sensitive ears?
All our earrings are made of 14k Gold Plated S925 Silver OR S925 Silver. They are both hypoallergenic material that's suitable for sensitive ears. However, do note that there might still be a small percentage of people that will have allergic reaction to it as it varies from each individual.
What are polymer clay?
Polymer clay is a medium that we work with that is lightweight, versatile and water-proof after we bake them. They may bend slightly depending on the thickness, it is completely normal as that proves that they are cured properly so there won't be any breakage.
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Besides polymer clay, are there any other materials being used?
Our earrings either consist of polymer clay, resin (coating for shiny gloss/coating for stud backings), crystals beads and other bead materials. Do note that some people might have allergic reaction to resin, do avoid getting studs if you think you might have allergic reaction to it.
How do I care of my earrings/bracelet?
Storage:
- Always keep them in dry and cool place, away from harsh weather condition as it may affect the colour and shape.
- Do not keep them with shape objects as they may scratch the surfaces of polymer clay and crystals over time.
- To keep any accessories at their best condition, we would recommend keeping them in air tight zip lock bag to prevent any moisture on the accessories.
Handling:
- Avoid bending the clay excessively and dropping if possible as the spot near the drilled hole may crack since there's lesser surface area at that spot.
- Avoid wearing to sleep/swim/exercising as chemical and sweat may change the ear post & polymer clay's shape/strength/colour.
- Always clean gently with a damp cloth, avoid harsh chemical and abrasive cleaning material.
- Keep polymer clay away from oil, lotion, make up, alcohol as it may dissolve/affect the strength/shape of the clay
- If resin surface is tacky, do clean it with alcohol.
- In cases that your ear stud post drop, you be glue them back with super glue or other adhersive alternatives.
Can I return or exchange the earrings?
Due to hygiene purposes, earrings are not eligible for return or exchange. We prioritize the health and safety of our customers, and we appreciate your understanding in this matter.
Unless! There was an issue with delivery, do contact us through email ASAP once you've received your parcel. Do keep all original packaging in tact.
If you do not like the ear post option that was paired with, you may request for a change of ear post at my pop-up location OR you can contact me through email/IG for a change at a cost of $3 (excluding shipping fee)
How long does it take to process an order?
Please allow 2-5 working days for us to process your order. If you have placed a pre-order or backorder, it may require an additional 5-7 days for processing. We appreciate your patience and understanding.
How can I contact TheDara.S?
You can reach us through the following contact information:
Trade name: TheDara
Instagram: TheDara.S
Email: thedara.shop@gmail.com
Physical address: Singapore
UEN: 53485096X
Do you offer international shipping?
Yes, we offer international shipping. However, please note that shipping times may vary depending on the destination. We will provide you with a tracking number so you can keep an eye on your package.
Can I cancel or modify my order?
Once an order has been placed, it cannot be canceled or modified. We strive to process orders quickly to ensure timely delivery, so we recommend reviewing your order carefully before completing the purchase.
Do you offer wholesale or bulk orders?
Yes, we offer wholesale and bulk orders. If you are interested in purchasing our earrings in larger quantities, please contact us directly at thedara.shop@gmail.com. We will be happy to assist you with your order.
Are the earrings suitable for children?
Our earrings are designed for adults and may not be suitable for young children. We recommend keeping small accessories away from children to prevent any potential choking hazards.